Faq

Are the products new?

Items may be new or pre-owned. Please check the product page for details.

If an item is pre-owned, how much wear does it have?

We post our own grading based on factors such as wear on each product page. Please check the relevant page.

Are the product photos of the actual item?

All photos on the product pages show the actual item.

Can the color of the product differ from the photos?

Depending on your viewing environment (monitor etc.), the color may appear different from the actual item.

Can I return an item if the size doesn't fit?

Returns for reasons other than those noted on the product page (such as stains or defects) are not accepted.

What accessories are included with the product?

Details of included accessories are listed on each product page, so please check the respective page.

Does the item have a serial number?

Not all items, but some do have a serial number.

Is the brand warranty card included?

Details of included accessories are listed on each product page, so please check the respective page.

Can you tell me about odors or scratches on the product?

If you have any concerns, please feel free to contact us.

When I visit Japan, can I see and purchase the item in person?

Yes, it is possible. Please contact us in advance if you wish to do so.

Will the product be restocked?

As we mainly handle pre-owned items, restocking is not guaranteed.

Is the item in stock?

We operate multiple stores and there may be timing discrepancies in stock synchronization; please note that an item may be out of stock.

Can you hold an item for me?

If you wish to do so, please contact us.

What should I do if I want to know more details about the condition of a product?

If you have any concerns, please feel free to contact us.

What payment methods are available?

We accept credit cards and PayPal.

Is installment payment possible?

Payment is in a single installment. For other payment methods, please contact your credit card company.

How is the exchange rate calculated?

It is automatically adjusted based on market exchange rates.

Can I change the payment method after placing an order?

We will cancel your order once; please place your order again.

Can I get a receipt?

Yes, we can issue one.

Can I change the shipping address after ordering?

Changes can be made before the item is dispatched.

Can I place an order by phone or email?

We only accept orders through our online shop.

I haven’t received an order confirmation email.

Please check your spam folder.

Can I cancel after placing an order?

Cancellation is possible within 12 hours of placing the order and before it has been shipped.

Can multiple orders be shipped together?

We can accommodate this if you contact us in advance.

Which shipping companies do you use?

We ship via FedEx, DHL, and USPS (EMS).

How many days does shipping take?

We ship within 3–5 business days; please refer to each carrier's website for delivery times.

How can I check the shipping status?

Please check on the website of the respective carrier.

How much is the shipping fee?

Shipping is free.

When will the tracking number be sent?

We will notify you by email once the shipment is complete.

What should I do if my package does not arrive?

Please inquire with the respective carrier.

Will customs duties or import taxes apply?

Customs duties, fees, and taxes may be applied upon delivery by the authorities. These are your responsibility.

Who is responsible for customs duties and import taxes?

Customs duties, fees, and taxes may be applied upon delivery by the authorities. These are borne by the customer.

Could you give an estimate of the amount of duties and taxes that will apply?

Please check with the authorities in your area.

How do I pay the customs duties?

Normally, you will pay upon receipt of your package.

What should I do if an item has a defect?

As the products we handle are basically second-hand, we cannot accept returns or exchanges due to wear, scratches or soiling. If there are significant defects (such as damage) that differ markedly from the condition described on the product page, returns are possible within three days of delivery.

What are the conditions for returns or exchanges?

All shipped items have tags. Items with the tag removed cannot be returned. Items must be returned in the condition in which they were received.

Who pays the shipping costs for returns?

In principle, the buyer is responsible.

How will refunds be processed?

We will refund via credit card or your PayPal account.

How long after the item arrives can I return it?

If you contact us within 3 days of receiving the item, we will accommodate your request.

Can I return an item if the tag is removed?

If the tag has been removed, returns are not accepted.

Is exchange possible?

Exchanges are not possible.